Shipping & Returns
Shipping Policy
At PawNextore, we understand how excited you are to get your pet's new products, and we're committed to getting your order to you as quickly and reliably as possible.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
Shipping Timeframe
Once your order has been shipped, delivery typically takes 2–10 business days, depending on the shipping option you selected at checkout:
Shipping OptionEstimated Delivery Time
Shipping OptionEstimated Delivery Time
Standard Delivery7–10 business days
Express Delivery4–6 business days
Next-Day Delivery*1–2 business days
*Next-Day Delivery is available only for selected UK postcodes and orders placed before 2 PM.
Tracking Your Order
Once your package has been dispatched, you'll receive a confirmation email with a tracking number so you can follow your shipment every step of the way.
Shipping Areas
We currently ship to addresses within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland.
Delays
Please note that during peak periods (such as holidays or sales events), there may be occasional delays due to high order volume. We'll keep you informed if any issues arise with your order.
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Return & Exchange Policy
At PawNextore, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help with our straightforward and customer-friendly return policy.
Eligibility for Returns
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Items must be unused, unopened, and in their original packaging
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Returns must be requested within 30 days of delivery
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Proof of purchase (order number or receipt) is required
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Items must be in the same condition as received
Non-Returnable Items
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Opened food, treats, or consumable products (for health and safety reasons)
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Personalised or custom-made products
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Gift cards
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Perishable items
How to Start a Return
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Log in to your account on pawnextore.com and go to "Order History"
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Select the item(s) you wish to return and click "Request Return"
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Alternatively, email us at returns@pawnextore.com with your order number and reason for return
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Once your return request is approved, you'll receive a returns authorisation number and shipping instructions
Returning Your Item
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Pack the item securely in its original packaging
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Include the returns authorisation number inside the package
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Drop off the package at your nearest Royal Mail or courier drop-off point
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Keep your proof of postage for your records
Refunds
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Once we receive and inspect your return, we'll notify you of approval or rejection
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to the original payment method
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Shipping costs are non-refundable unless the item is defective or incorrect
Exchanges
If you need a different size, colour, or product, we're happy to help with an exchange. Contact our support team at support@pawnextore.com and we'll guide you through the process.
Defective or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at supportpawnextore@icloud.com. We'll arrange a free replacement or full refund, including return shipping costs.